EVERYTHING YOU NEED TO KNOW ABOUT CLASS RESERVATION
1. CAPACITY OF YOUR CLUB:
In order for you to better organize your time and to decide when is the most appropriate time to visit your center, Metropolitan has developed a tool through which you will have at your disposal information on the capacity of your center in real time, as well as the forecast of capacity for the rest of the day. This information can be consulted on any of your devices, on our website www.clubmetropolitan.net. The prior consultation of the capacity is a highly recommended measure to facilitate access and proper use of the facilities. Also, in the receptions of all the centers, you will have at your disposal the capacity data in real time. Capacity control is a tool implemented by Metropolitan in order to ensure distances between users.
2. DO I HAVE TO RESERVE TIME TO GO TO THE CLUB?
You don't need to make a time reservation to go to your club. However, we recommend that you check the capacity before moving to it.
3. IS THERE A TIME LIMIT TO BE WITHIN THE INSTALLATION?
There is no time limit to be on the premises, however, we make a call to the responsibility of all our partners and recommend a stay that does not exceed 90 minutes per user. The objective is to facilitate the use of the facilities to all partners, during this transition period. In the Metropolitan la Solana club, due to the particular and summer characteristics of the facility, the stay is limited to a maximum of 4 hours per member.
4. WILL I BE ABLE TO USE THE COSTUMES?
Yes, both the changing rooms and the showers are available to all our members. In all areas, we have carried out all the necessary actions to comply with the criteria of maximum safety and hygiene.
5. WILL I BE ABLE TO DO PERSONAL TRAINING?
Of course, contact your regular coach to resume your personal training or go to the fitness reception to request this service. All our staff have received the necessary training in relation to the safety and hygiene protocols necessary to provide a safe service for all our partners.
6. DO I HAVE TO RESERVE A PLACE TO USE THE FITNESS ROOM? WHAT ABOUT SWIMMING POOLS?
No, currently it is not necessary to reserve a place in the fitness room. However, it is necessary to follow the instructions of the fitness instructors and maintain safety distances and hygiene measures. In relation to swimming pools, it is not necessary to make a prior reservation, although swimming has been limited to 3 people per lane in 20 m pools and 5 people in 50 m pools per swim lane.
7. DO I HAVE TO RESERVE A PLACE TO DO DIRECTED ACTIVITIES / COLLECTIVE CLASSES?
The number of places available in the rooms and spaces for directed activities has had to be adapted to the new requirements of gauging and safety distances, so we recommend that you reserve your place and its location in your class in advance. Metropolitan has implemented a system through which you can guarantee your place in your preferred class. In addition, you can choose your location in the room, thus avoiding unnecessary waiting to choose a place at the classroom door. Through your mobile device or computer, in the ONLINE BOOKING OF CLASSES section, you only have to check the schedule, choose the class you want to attend and the place you want to book. We remind you that Metropolitan members can access other centers, so they can make reservations at centers that are not theirs of origin, (it is recommended to consult the access policy between centers in the membership regulations of your club).
EXPRESS activities (abdominals, stretching ...) do not need a reservation.
8. HAVE THE SCHEDULES OF DIRECTED ACTIVITIES CHANGED?
The activity schedules are practically unchanged, except for the minor adjustments necessary to extend cleaning times between classes. We invite you to check the schedule of activities in www.clubmetropolitan.net where you will always find updated information.
9. HOW DO I MAKE THE RESERVATION OF A DIRECTED ACTIVITY?
It is very simple, through our website www.clubmetropolitan.net, you access your partner area, entering the email you provided at the reception at the time of registration and the alphanumeric password you received. If you don't remember your password, you can always reset it by pressing "FORGOT YOUR PASSWORD?" and immediately with your email, we will send you a password again. We remind you that you can change the password of the members area at any time. Once in your partner area, just press the class reservation button, and reserve the activity you want to do as well as the position or place you want to occupy in the class. At that same moment, you will receive a confirmation email of your class, day and reserved space.
10. HOW LONG IN ADVANCE CAN I BOOK ONLINE?
All Metropolitan members may reserve a maximum of three classes within 7 days and up to 10 minutes before a class begins. Due to capacity restrictions, exceptionally, the reservation of classes online will be limited to one reservation per day. However, if you are in the center and there are free spaces in an activity, you can access it without having to reserve it.
11. CAN I BOOK A CLASS DIRECTLY AT THE CLUB?
Of course, in fact, we always leave an NUMBER OF PLACES of exclusive reservation in the center itself not being available online. Therefore, if you do not see an online activity available, it does not mean that it is full, since there will always be places reserved for members within the club. In the center, classes can only be booked from 60 minutes before their start until the time it begins at the Totem located in the center reception
12. CAN I LOSE MY ONLINE RESERVATION OF COLLECTIVE CLASSES?
Yes, to corroborate that all those who have booked an activity have arrived at the center and are going to do it, it is necessary that if you have made an online reservation, when accessing the center, you can pass your bracelet through the totem that you will find at the entrance to it. In this way you will guarantee your place. If you do not run your bracelet 10 minutes in advance on the totem from the entrance to the club, your place will be released so that other users who are in the facility can make use of it.
13. WHERE CAN I SEE HOW MANY PLACES ARE FREE FOR A CLASS?
You can see in real time the occupied and free places in 3 different places: on our website (up to 20 minutes before the class starts), on the totem of the clubs entrance, where I can also reserve it just by passing your bracelet and on the screens located in the access to the rooms of directed activities.
14. WHAT ARE THE VALIDATORS IN THE CLASSES FOR?
In order to control the capacity of directed activities, it is necessary that everyone who accesses a class of directed activities, before entering it, passes their bracelet through the reader located on the door of the same.
15. CAN I CANCEL MY RESERVATION?
Indeed, through our website, www.clubmetropolitan.net, you can release your reservation for use by other users. At that moment you will receive an email confirming that you have successfully canceled your reservation. In consideration of the other members and for a better use of the facilities, it is important that those members who know that they are not going to attend a class, cancel their reservation as soon as possible.